Refund Policy

Refund Policy:

At Financial Recovery Systems, we strive to provide exceptional service to our clients. However, we understand that circumstances may arise where a refund is necessary. Please review our refund policy below:

1. Eligibility for Refund:
   – Refunds are only applicable for fees or charges that have been improperly assessed or collected.
   – Refunds are not provided for valid debts that have been accurately collected.

2. Requesting a Refund:
   – To initiate a refund request, clients must submit a written refund request within 30 days of the date the fee or charge was assessed.
   – The refund request should include the client’s name, contact information, account number, and a detailed explanation of the reason for the refund.

3. Evaluation Process:
   – Once a refund request is received, our team will thoroughly evaluate the request and investigate the matter.
   – The evaluation process may involve reviewing account records, communications, and any relevant documentation provided by the client.

4. Refund Approval:
   – If the refund request is approved, we will promptly process the refund and provide reimbursement within 15 business days.
   – The refund will be issued using the same payment method used for the original transaction, unless otherwise agreed upon.

5. Refund Denial:
   – If the refund request is denied, we will provide a detailed explanation of the decision and the reasons behind it.
   – Clients have the option to appeal the denial by providing additional information or evidence supporting their request.

6. Contact Information:
   – For refund inquiries or to submit a refund request, please contact our customer service department at 888-999-0255 or cs@financialrecoverysys.com .
   – Our customer service representatives will be happy to assist you and address any concerns you may have.

Please note that this refund policy is subject to change without prior notice. We recommend reviewing the policy periodically to stay informed about any updates.